Delivery & Returns
Lead times are typically as follows;
- DELIVERY TO THE UK: *48 Hour Tracked £2.99
- DELIVERY TO THE UK: *DHL (All Aerosols) £4.99
*Estimated shipping time is from point of dispatch
Please note: We are closed on Saturdays, Sundays and Bank Holidays.
All Touch Up Paint Factory paint kits are custom/tailor made to each individual customers order due to the unique colour code paint product. Therefore single paint products and paint kits are exempt from Distance Selling Regulations.
Non Custom Made Paint Products can be returned within 28 days of receipt for a refund . All items must be in their original packaging and unused.
How Does The Returns/Refund Policy Work?
Should you have a paint colour issue please do get in contact with us by emailing firstname.lastname@example.org once you have double checked your vehicles colour code for accuracy. The Touch Up Paint Factory kits come with a 100% colour match guarantee (providing correct colour information has been submitted with the order). If the colour is not correct we will remake the paint so as to check for mixing inaccuracy or we can offer you a full refund.
When Do My Revocation Rights Begin?
The period of revocation/cancellation begins following the receipt of the last item of your order and lasts for a period of 28 days. Details pertaining to your right of revocation are included in our terms and conditions.
How Much Are The Return Costs?
Customers are to return items to us at their own cost.
How Do I Get My Money Back?
Once we have received and checked your return, you will receive a refund. This usually takes up to 7 business days to complete. In the case of a refund to a credit card, the refund may take up to 30 days to complete. Touch Up Paint Factory offers the following refund options:
- In the case of credit card payments, your credit card account will be credited.
- In the case of payments via PayPal, your PayPal account will be credited.
A refund through other means of payment is not possible, unless your credit card has expired. In this case, we need your bank details (IBAN and BIC/SWIFT) to refund the amount into your bank account. Should you have any questions about the Touch Up Paint Factory returns policy, you can contact our customer service agents at any time;